In View Commentary: Embracing Communication with the Public and Media: A Key Component of a Successful Body-Worn Camera Program
Officer-involved critical incidents often lead to turmoil and chaos for a community. They can leave officers feeling frustrated and even resentful of the perceived lack of support and leave citizens feeling angry and suspicious of their police department. While there is no easy fix for this type of divide, there are steps an agency can take to heal after such an ordeal or to prevent the conflict altogether. The foundation is holding good communication as a core value of your organization. Of course, good communication involves listening as well as messaging.